NZXT Product Shipping Policy
Shipping & Deliveries
Orders placed before 10:00AM PST will ship within 2 business days. If we have any issues with your order, we will notify you by email and/or phone in order to clear the issue and ship the order as quickly as possible. In the event we are unable to contact you regarding your order, we will hold your order until we hear from you or up to 3 business days. If we do not receive a response, we will cancel your order.
If you need to cancel an order or make changes, please contact us as soon as possible. Requests need to be made within 2 hours of order placement. Otherwise, we cannot guarantee your requests.
*Continential US Domestic only. Does not include BLD orders. To see the NZXT BLD shipping policy, click here.
NZXT partnered with FedEx to provide you with exceptional delivery service.
At times, we will use FedEx SmartPost. FedEx carries your package all the way to the city and then USPS makes the final delivery. To find out more, please click here.
Preorders
If you ordered a item on preorder, it will be shipped as soon as we receive the preorder item(s).
If you have ordered a item on preorder as well as other items, we will hold your order until the preorder item arrives then ship the entire order together. However, if you would like to have the available items in stock to ship first, please contact our Customer Service team. We will ship the items in stock prior to the preorder item.
For your Safety and Privacy
NZXT utilizes several security features to ensure your personal data is safe. At times, our system will notify us to investigate further. If we are not able to resolve the issue internally, then we will contact you for further verification.
Questions/Issues
Need immediate assistance with your order? Talk to us on Live Chat from Monday through Friday, 9:00am - 5:00pm PT
Please use the Submit A Request option when Live Chat is not available, and a Customer Service Representative will be able to assist you with your questions. You can also view and open a ticket at our support portal if we aren't available to chat.
NZXT CUSTOMER SUPPORT HOURS
Monday-Friday 8:00AM-6:00PM (Pacific)
NZXT Customer Support Holiday Schedule 2024
- New Years Day - 01/01
- Martin Luther King Jr. Day - 01/15
- President’s Day - 02/19
- Memorial Day - 05/27
- Juneteenth - 06/19
- Independence Holiday - 07/04 - 07/05
- Labor Day - 09/02
- Veterans Day - 11/11
- Thanksgiving Holiday - 11/28 - 11/29
- Christmas Holiday - 12/25 - 12/27
- New Years Eve - 12/31