Hello all,

If you are experiencing a software issues with the Kraken's we created a debugger http://www.nzxt.com/Download/NZXT%20....0%20Debug.zip that should help us figure out what the issue is. it seems the problem is on Windows 7 & 8, and could be a mix of settings/account/.NET issues.

Please download the Debugger, create a ticket and submit your logs in or you can submit these in by visiting our forum http://www.nzxt.com/forum/showthread.php?1508-Can-not-install-Kraken-Software-(Please-reply-if-you-also-suffer-the-issue)

We would like to get a quick resolution for this with your help and we truly appreciate your cooperation and continued support with NZXT!

NZXT Support Team,

Please note that there are two connectors that must be connected in order for the Phantom 820 lighting to function properly. The SATA connector must be attached to a SATA connection from your power supply and the +/- P LED connector must be attached to the P LED pins on your motherboard.

If you are still experiencing issues with your Phantom 820 integrated lighting system, please see our troubleshooting guide located in the knowledgebase.

http://nzxt.com/support/index.php?/Knowledgebase/Article/View/37/0/phantom-820-integrated-hue-lighting-isnt-working

Thank you for choosing the NZXT Phantom 820. We hope you enjoy the case just as much as we enjoyed making it!

Sincerely,

NZXT Support Team

Hello all,

We have had a long running bug where our autoclose workflow would still try to close tickets that haven't been replied to by a customer service. We believe that we have fixed this bug, if anyone still experiences this bug, please reply below to help us sort it out.

Thanks, Rob.

Hello All!

Today NZXT is launching our new system for support. This is a big step forward for us moving from email based communication. The new system will feature tickets, live chat, and a knowlegebase. This new system will eventually be launching globally for all NZXT customers, but at this time the beta is intended only for US/Canada customers. After the short beta period we will roll the system out to all countries and will vastly improve our ability to support you. :)

If you happen to happen to come across any issues that prevent you from being able to use our new support system, you may still contact service@nzxt.com as usual.

Thanks, NZXT Support Staff.