Support
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Contact
Contact SupportHeadquarters
Address
15736 E. Valley Blvd
City of Industry
CA, 91744-3927
Phone
+49 800 001 0617
Fax
+49 89 30706457
Customer Support Hours
Monday - Friday
09:00 - 18:00 CET
Holiday Schedule 2023
Neujahr (New Year's Day) 02.01.2023
Karfreitag (Good Friday) 07.04.2023
Ostermontag (Easter Monday)10.04.2023
Tag der Arbeit (Labour Day) 01.05.2023
Christi Himmelfahrt (Ascension Day) 18.05.2023
Pfingstmontag (Whit Monday) 29.05.2023
Fronleichnam (Corpus Christi) 08.06.2023
Tag der deutschen Einheit (German Unity Day) 03.10.2023
Allerheiligen (All Saints' Day) 01.11.2023
Weihnachtstag (Christmas Day) 25.12.2023
Weihnachtstag (2nd Day of Christmas) 26.12.2023
If you are experiencing delays reaching us via phone, please head to our live chat by clicking the ‘Support’ bubble on the bottom right corner of your screen. Thank you for your patience! 💜
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WIN WIN ATTITUDE
“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
BE HUMBLE
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We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
EFFICIENCY & QUALITY
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
TEAM WORK
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.