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1/26 Laser Drive Rowville Victoria 3178 Australia
1800 413 611
Customer Support Hours
Monday - Friday
9:00AM - 4:00PM AEST
New Year's Day - 1 Jan
New Year's Day Observed- 2 Jan Australia Day - 26 Jan
Labour Day - 13 Mar
Good Friday - 7 Apr
Saturday before Easter Sunday - 8 Apr
Easter Sunday - 9 Apr
Easter Monday - 10 Apr
ANZAC Day - 25 Apr
Kings Birthday - 12 Jun
Friday before the AFL Grand Final - 29 Sept (Subject to AFL schedule)
Melbourne Cup - 7 Nov
Christmas Day - 25 Dec Boxing Day - 26 Dec
If you are experiencing delays reaching us via phone, please head to our live chat by clicking the ‘Support’ bubble on the bottom right corner of your screen. Thank you for your patience! 💜
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WIN WIN ATTITUDE
“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.
We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
EFFICIENCY & QUALITY
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.