Support
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Contact
Contact SupportHeadquarters
Address
1/26 Laser Drive Rowville Victoria 3178 Australia
Phone
1800 413 611
Customer Support Hours
Monday - Friday
9:00AM - 4:00PM AEST
2024 Holiday Schedule
- New Years Day - 01/01
- Australia Day - 01/26
- Labour Day - 03/04
- Good Friday - 03/29
- Day following Good Friday - 03/30
- Easter Sunday - 04/01
- Anzac Day - 04/25
- King's Birthday - 06/10
- Melbourne Cup Day - 11/05
- Christmas Day - 12/25
- Boxing Day - 12/26
- New Years Eve - 12/31
If you are experiencing delays reaching us via phone, please head to our live chat by clicking the ‘Support’ bubble on the bottom right corner of your screen. Thank you for your patience! 💜
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WIN WIN ATTITUDE
“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
BE HUMBLE
We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.
SERVICE WOW!
We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
EFFICIENCY & QUALITY
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
TEAM WORK
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.