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Contact

Contact Support

Headquarters

Address

1/26 Laser Drive Rowville Victoria 3178 Australia

Phone

1800 413 611

Customer Support Hours

Monday - Friday

9:00AM - 4:00PM AEST

Holiday Schedule

New Year's Day - 1 Jan
Australia Day - 26 Jan
Labour Day - 8 Mar
Good Friday - 2 Apr
Saturday before Easter Sunday - 3 Apr
Easter Sunday - 4 Apr
Easter Monday - 5 Apr
ANZAC Day - 25 Apr
Queen's Birthday - 14 Jun
Friday before the AFL Grand Final - 24 Sept (Subject to AFL schedule)
Melbourne Cup - 2 Nov
Christmas Day - 25 Dec & 27 Dec
Boxing Day - 26 Dec & 28 Dec

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WIN WIN ATTITUDE

“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.

BE HUMBLE

We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.

SERVICE WOW!

We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.

EFFICIENCY & QUALITY

It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.

TEAM WORK

Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.