Support
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WIN WIN ATTITUDE
“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
BE HUMBLE
We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.
SERVICE WOW!
We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
EFFICIENCY & QUALITY
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
TEAM WORK
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.
Contact
Headquarters
Address
NZXT, Inc.
605 E. Huntington Drive, Suite 213
Monrovia, CA 91016
Phone
+49 800 001 0617
Fax
+49 89 30706457
Customer Support Hours
Monday - Friday
09:00 - 18:00 CET
2025 Germany Holiday Schedule
- New Years Day: 01.01.2025
- NZXT Office Closed - 09.01.2025 - 10.01.2025
- Good Friday - 18.04.2025
- Easter Monday - 21.04.2025
- Labour Day - 01.05.2025
- Ascension Day - 29.05.2025
- Whit Monday - 09.06.2025
- Corpus Christi - 30.05.2025
- German Unity Day - 03.10.2025
- All Saints' Day - 01.11.2025
- Christmas Day - 25.12.2025
- 2nd Christmas Day - 26.12.2025
2025 France Holiday Schedule
- New Years Day: 01.01.2025
- NZXT Office Closed: 09.01.2025 - 10.01.2025
- Good Friday: 18.04.2025
- Easter Monday: 21.04.2025
- Labour Day: 01.05.2025
- Victory in Europe Day: 08.05.2025
- Ascension Day: 29.05.2025
- Whit Monday - 09.06.2025
- Bastille Day: 14.07.2025
- Assumption Day: 15.08.2025
- All Saints’ Day: 01.11.2025
- Armistice Day: 11.11.2025
- Christmas Day: 25.12.2025
- Saint Stephen’s Day: 26.12.2025
If you are experiencing delays reaching us via phone, please head to our live chat by clicking the ‘Support’ bubble on the bottom right corner of your screen. Thank you for your patience! 💜