NZXT Product Shipping Policy
Shipping & Deliveries
Orders placed before 10:00AM PST will ship within 5 business days. If we have any issues with your order, we will notify you by email and/or phone in order to clear the issue and ship the order as quickly as possible. In the event we are unable to contact you regarding your order, we will hold your order until we hear from you or up to 3 business days. If we do not receive a response, we will cancel your order.
If you need to cancel an order or make changes, please contact us as soon as possible. Requests will need to be made within 2 hours of order placement. Otherwise, it’s not guaranteed we’ll be able to fulfill your requests.
The cost for expedited and express shipping is based on a flat fee. Use the table below as a quick reference for calculating shipping charge for an order. (For shipments to Alaska and Hawaii see surcharge fees below)
| Location | Shipping Speed | Under $25 Store Total Store Value | $25 and over Total Store Value | Per Monitor |
|---|---|---|---|---|
| US (Contiguous) | Ground (3-6 business days) | $4.99 | $9.99 | $15.00 |
| US (Contiguous) | Express Saver (1-3 business days) | $30.00 | $45.00 | $25.00 |
| US (Contiguous) | Overnight (1 business day) | $40.00 | $120.00 | $50.00 |
| California | Additional Monitor Recycling fee | - | - | $5.00 |
| Alaska & Hawaii | Standard offshore (3-10 business days) | $30.00 | $30.00 | $30.00 |
| Canada | International Economy (1-2 business days) | $50.00 | $50.00 | $50.00 |
| Canada | International Priority (1-2 business days) | $100.00 | $100.00 | $100.00 |
Does not include BLD orders. To see the NZXT BLD shipping policy, click here.
NZXT partnered with FedEx to provide you with exceptional delivery service.
At times, we will use FedEx SmartPost. FedEx carries your package all the way to the city and then USPS makes the final delivery. To find out more, please click here.
Preorders
If you ordered a item on preorder, it will be shipped as soon as we receive the preorder item(s).
If you have ordered a item on preorder as well as other items, we will hold your order until the preorder item arrives then ship the entire order together. However, if you would like to have the available items in stock to ship first, please contact our Customer Service team. We will ship the items in stock prior to the preorder item.
Questions/Issues
Need immediate assistance with your order? Talk to us on Live Chat from Monday through Friday, 8:00am - 8:00pm PT
For your Safety and Privacy
NZXT utilizes several security features to ensure your personal data is safe. At times, our system will notify us to investigate further. If we are not able to resolve the issue internally, then we will contact you for further verification.
Questions/Issues
Need immediate assistance with your order? Talk to us on Live Chat from Monday through Friday, 9:00am - 5:00pm PT
Please use the Submit A Request option when Live Chat is not available, and a Customer Service Representative will be able to assist you with your questions. You can also view and open a ticket at our support portal if we aren't available to chat.
**Due to Covid-19, our support team is currently operating under reduced staffing. Our temporary hours are 8AM to 6PM PST. Thank you for your patience!**💜
NZXT CUSTOMER SUPPORT HOURS
Monday-Friday 8:00AM-6:00PM (Pacific)
NZXT CUSTOMER SUPPORT HOLIDAY SCHEDULE 2021
New Years Day 01/01: Office Closed
President’s Day 02/15: Office Closed
Memorial Day 05/31: Office Closed
Independence Day 07/03: Office Closed
Labor Day 09/06: Office Closed
Thanksgiving Day 11/25: Office Closed
Black Friday 11/26: Office Closed
Christmas Eve 12/24: Office Closed
Christmas Day 12/25: Office Closed
New Years Eve 12/31: Office Closed