Support

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Contact

Contact Support

Headquarters

Address

15736 E. Valley Blvd
City of Industry
CA, 91744-3927

Phone

+49 800 001 0617

Fax

+49 89 30706457

Customer Support Hours

Monday - Friday

09:00 - 18:00 CET

Holiday Schedule 2023

Neujahr (New Year's Day) 02.01.2023

Karfreitag (Good Friday) 07.04.2023

Ostermontag (Easter Monday)10.04.2023

Tag der Arbeit (Labour Day) 01.05.2023

Christi Himmelfahrt (Ascension Day) 18.05.2023

Pfingstmontag (Whit Monday) 29.05.2023

Fronleichnam (Corpus Christi) 08.06.2023

Tag der deutschen Einheit (German Unity Day) 03.10.2023

Allerheiligen (All Saints' Day) 01.11.2023

Weihnachtstag (Christmas Day) 25.12.2023

Weihnachtstag (2nd Day of Christmas) 26.12.2023

If you are experiencing delays reaching us via phone, please head to our live chat by clicking the ‘Support’ bubble on the bottom right corner of your screen. Thank you for your patience! 💜

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WIN WIN ATTITUDE

“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.

BE HUMBLE

We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.

SERVICE WOW!

We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.

EFFICIENCY & QUALITY

It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.

TEAM WORK

Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.