Support
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WIN WIN ATTITUDE
“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
BE HUMBLE
We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.
SERVICE WOW!
We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
EFFICIENCY & QUALITY
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
TEAM WORK
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.
Contact
Headquarters
Address
NZXT UK Limited
First Floor
5 Fleet Place
London EC4M 7RD
Phone
+49 800 001 0617
Customer Support Hours
Monday - Friday
4:00pm - 3:00am BST/ 8:00am - 6:00pm PT
2025 Holiday Schedule (US)
- New Years Day - 01/01
- Martin Luther King Jr. Day - 01/20
- President’s Day - 02/17
- Memorial Day - 05/26
- Juneteenth - 06/19
- Independence Holiday - 07/04
- Labor Day - 09/01
- Veterans Day - 11/11
- Thanksgiving Holiday - 11/27 - 11/28
- Christmas Holiday - 12/25 - 12/26
An update on our customer support!
We have changed our operating hours as described above. While phone support is currently only available in English, we offer live chat and email support in multiple languages. Our team is ready to assist you and make sure you get the support you need!
If you are experiencing delays reaching us via phone, please head to our live chat by clicking the ‘Support’ bubble on the bottom right corner of your screen. Thank you for your patience! 💜