Support

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Contact

Contact Support

Headquarters

Address

15736 E. Valley Blvd
City of Industry
CA, 91744-3927

Phone

+1-626-385-8272

Support

+800-228-9395

Customer Support Hours

Monday - Friday: 8:00AM - 6:00PM PST

2024 Holiday Schedule

  • New Years Day - 01/01
  • Martin Luther King Jr. Day - 01/15
  • President’s Day - 02/19
  • Memorial Day - 05/27
  • Juneteenth - 06/19
  • Independence Holiday - 07/04 - 07/05
  • Labor Day - 09/02
  • Veterans Day - 11/11
  • Thanksgiving Holiday - 11/28 - 11/29
  • Christmas Holiday - 11/25 - 11/27
  • New Years Eve - 12/31

If you are experiencing delays reaching us via phone, please head to our live chat by clicking the ‘Support’ bubble on the bottom right corner of your screen. Thank you for your patience! 💜

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WIN WIN ATTITUDE

“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.

BE HUMBLE

We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.

SERVICE WOW!

We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.

EFFICIENCY & QUALITY

It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.

TEAM WORK

Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.