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15736 E. Valley Blvd
City of Industry
Customer Support Hours
Monday - Friday: 8:00AM - 6:00PM PST
New Years Day - 01/01
Martin Luther King Jr. Day - 01/20
President’s Day - 02/15
Memorial Day - 05/31
Juneteenth - 06/18
Independence Day - 07/03
Labor Day - 09/06
Thanksgiving Day - 11/25
Black Friday - 11/26
Christmas Eve - 12/24
Christmas Day - 12/25
New Years Eve - 12/31
Due to Covid-19, our support team is currently operating under reduced staffing. Our temporary hours are 8AM to 6PM PST. Thank you for your patience! 💜
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WIN WIN ATTITUDE
“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.
We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
EFFICIENCY & QUALITY
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.