Flex: Two Subscription PC

Every NZXT Flex subscription includes a 2-year refresh through routine maintenance—you’re eligible to receive the latest version of the PC in your tier at no extra cost at or before the two-year mark.

Want something sooner? Eligible subscribers can refresh anytime by paying a one-time swap fee (the same as switching tiers). Every Anytime Refresh comes with a like-new PC, just like starting a new subscription. Prefer a brand-new PC instead? Just add a New PC Fee on top of the swap fee.

Every NZXT Flex subscription includes:

• The choice between a like-new PC or a new PC (for a one-time fee)
• The ability to swap tiers, refresh, or cancel anytime
• Full coverage for repairs and replacements
• Dedicated technical support via phone, text, or email
• Full 2-year PC refresh through routine maintenance

Note: Peripherals are not included. You’ll need to provide your own monitor, keyboard, mouse, mouse pad, and/or headset/speakers.

No, NZXT Flex is a subscription—not rent-to-own or financing. You’re paying for access to a gaming PC with no long-term commitment.

Prefer to own but don’t want to buy outright? We offer financing through Affirm for our prebuilt Player PCs.

We guarantee the PC will perform as expected. If issues arise, contact NZXT Flex support—they’ll troubleshoot, repair, or replace it at no extra cost.

If a device is reported as lost, stolen, or broken beyond repair, Fragile may retrieve certain information, such as the most recent IP address, to verify the claim and assist in recovery. This information is limited to protect privacy.

Non-payment or late payments are not considered fraud on their own, but failure to return a device after cancellation will be treated as abusive behavior. In such cases, Fragile may remotely restrict access to the device. For more details, please refer to the Fraud and Abuse Policy.

No, applying for NZXT Flex won’t impact your credit. Fragile doesn’t perform hard credit checks. A soft check may be used for verification, but it won’t affect your score.

Every NZXT Flex PC is guaranteed to perform within 10% of the listed FPS based on popular games and monitor resolutions.

• Like-New PCs: FPS is based on the minimum CPU and GPU of that tier.
• New PCs: FPS is based on the exact CPU and GPU in the system.

If your PC falls below this standard, we’ll troubleshoot or replace it for free.

The specifications listed on the NZXT Flex pages represent the minimum guaranteed performance for each tier. You will receive a PC with comparable or higher specifications, but never lower than what is listed. For example, if a tier specifies a GPU as an NVIDIA RTX 4060, you will receive that GPU or better. All components are carefully chosen to ensure excellent gaming performance.

A like-new PC is a factory-refurbished gaming system that has been wiped, cleaned, tested, and updated to ensure optimal performance. These systems include recent model specs and components that meet or exceed the specifications listed on the product page at the time of subscription.

• Your first monthly payment (plus any applicable one-time fees) is processed when your subscription is approved.
• Your billing cycle starts when your PC is delivered.
• Future payments are charged on the same date each month.

To be eligible for Flex, you must:

• Be at least 18 years old
• Provide a valid U.S. government-issued ID
• Live in the contiguous U.S. (not available in AK, HI, or U.S. territories)
• Use an accepted payment method (Prepaid cards like CashApp or prepaid Visas are not accepted)

Approval isn’t guaranteed. Fragile reviews standard risk factors during the application process and takes strong measures to protect the experience for all users. There’s a zero-tolerance policy for clear cases of fraud or abuse.

Approval is not guaranteed. Standard risk factors analysis is part of the subscription approval process. Verification steps, such as identity confirmation, must be completed after signup. Typical Flex Approval Requirements include:

• Verify Your ID – Required for all subscribers.
• An Approved Payment Method is required to complete the subscription. Only non-prepaid cards are accepted forms of payment. (For example, CashApp or prepaid Visas are not accepted forms of payment).
• Link a Bank Account – Assists with verification.
• Match ID and Checkout Names – Required to ensure your ID name matches the checkout name.
• Avoid using VPNs During Checkout – Location mismatches can impact approval.